Malaysia airlines refund policy differ according on the kind of ticket that was bought. Tickets that are refundable may be canceled for a refund, although depending on the type of fare and the time of cancellation fees can apply. Although non-refundable tickets are often not refundable customers may be given a travel credit for later use. You have three options for requesting refunds online, via the mobile app or through customer support. Passengers are entitled to a refund or rebooking if the airline cancels or badly delays a flight.